The app is not working properly

Forced update

If the app shows an "Update required" screen, your version is no longer supported. Update from the Play Store or App Store, then reopen the app. Your data and balance do not change.

Maintenance screen

During maintenance the app shows a temporary message. Try again a few minutes later; no action is needed.

I don't get notifications

• Check that Kasapay notifications are allowed in the phone settings.
• On Android, disable battery optimisation for Kasapay.
• Sign out and back in once to re-register the device — only if the two points above changed nothing.

The app is slow or shows an error

Check your connection (try Wi-Fi then mobile data) and the phone's time (set automatically). If the error persists, note the exact message and time and send them to support.